Update on 1Password Leopard Support

1Password's Leopard support has blossomed wonderfully in the last 4 days. As I mentioned last time, we had Leopard support in the latest developer build given to us by Apple, but the final retail version of Leopard changed things and many browsers stopped working.

After some long nights and some heroics from the entire team, we now have 1Password working on the retail version of Leopard! Best of all, 1Password is now working in every single browser we supported on Tiger.

We are very proud that things are working now, but we owe our users a huge round of applause as they helped us track down issues, report bugs, helped other users in the forum, and most of all had patience and encouraged us as we worked through these issues.

We received many uplifting messages, including this one:

Just wanted to say thanks for all your efforts re: Leopard - I'm downloading the nth update in as many days now. No doubt you're getting lots of stick about bugs etc., but 1Password was the first app I re-installed on the new OS, and despite the teething problems it's been essential.

Keep up the work!

Without encouragement like this, I don't think we would have been able to get Leopard working this fast, not to mention be able to keep up with all the email.

We still have some issues to work out, but overall 1Password on Leopard is looking very good. Below are the upgrade instructions, as well as the known issues that you might run into.

Upgrading 1Password

You can upgrade to latest version by using the Check For Updates feature of 1Password, as shown here:

If you prefer, you can manually download the latest version from here. Please note that when upgrading manually, you must quit 1Password and all open browsers before replacing the old version. The automatic update will do all this for you automatically.

Known Issues

Migrating Data From 2.4 to 2.5

If you did not migrate from 1Password 2.4 to 2.5 before upgrading to Leopard, then you need to copy the 1Passwd.keychain file from your Tiger backup to your new Leopard install. This file can be located here:

/Users/your-user-id/Library/Keychains/1Passwd.keychain

When 1Password 2.5 starts for the first time it will find this keychain and migrate it to the new 1Password keychain that will be used for now on. The 1Passwd keychain will be left unmodified.

You can see this document for understanding on the Migration Assistant, and how to fix any issues that might arrive: Migrating From 1Password 2.4 to 2.5.

Firefox Crashing

This is technically not related to Leopard, but rather the upgrade to 2.5. Many people upgraded to version 2.5 because they just upgraded to Leopard, so they experience a crash in Firefox soon after upgrading to Leopard.

If you are experiencing crashes in Firefox, see this post for an easy fix: Firefox (or Flock/Navigator) Crash after upgrading to 2.5

Restoring Some Web Forms is Safari Fails

We have had some reports of restoring migrated Web Forms failing in Safari. What is really odd about this problem is the forms can be restored properly in Firefox and other browsers. When this problem occurs, an entry like this is logged into the 1Password Safari log:

Failed to decrypt object (-67061): Login to Paypal/7B344EFA2AC24DEDA123F69D3321BAB8

This log can be found here:

/Users//Library/Logs/1Passwd/Safari.log

We are still tracking this problem down, it seems everything about the keychain item is correct, and since it works in Firefox and other browsers it seems like it may be a Safari bug. As far as we can tell, the error code -67061 is a new error message added to the keychain in Leopard.

We are working with Apple to track down this issue. In the meantime, you can copy and paste the data from 1Password, and then save a new Web Form. A new form saved from Safari will restore properly.

Duplicate Keychain Entries in .Mac

Again, this is not specifically a Leopard issue, but many people upgraded to 1Password 2.5 once their Mac was upgraded to Leopard. If you are using .Mac and you receive duplicate entries in your keychain, see this post: Fixing Duplicated Keychain Data.

AllBookarks Application

The AllBookmarks application is currently using the old 1Passwd.keychain, and so it is not compatible with 1Password version 2.5.

We will have a new release that uses the new keychain soon.

1Password Icon Not Appearing

If the 1Password Icon is not appearing in Safari, Camino, WebKit, DEVONagent, or OmniWeb, try reinstalling the browser extensions, as shown in the Firefox step above. If that does not work, it might be a permissions issue. Normally the 1Password installer will setup everything for you properly, but if the icon is missing you should manually verify InputManager folder's permissions.

Comments

[S Ray Constantine]

In Keychain Access, why do all the web form passwords show up as application passwords with the application icon?

[David A Teare]

@S Ray: In the 1Passwd keychain from version 2.4, the items are all stored as Application Passwords. In version 2.5, the new 1Password keychain are labeled as "1Password Item"'s.

From what I can tell, the "Kind" field in Keychain can be anything. For instance, the "Kind" of my Airport keychain item in the login keychain has the "Kind" "Airport network password".

[Todd Jones]

I am not able to locate my keychain in the utilities application and I have followed all your instructions to include adding keychain manually and it still does not show up. I am running leopard. Can you please help, i need to change my password for 1passwood keychain

[Harry Woloson]

I have recently install the new Leopard os form Apple.
It seems that 1P fails to fill in a lot of blanks on my forms.

I don't know why , but I almost always have to manually fill in basic info like, state, some credit card info, etc, etc.

Please advise.

Harry

[TomD]

I use Phone Valet, and when a call rings my phone, it appears that 1Password opens Safari, which is not my browser of choice. This is what the Console reports:

"Activating Safari extension (version 5707) from '/Applications/1Password.app/Contents/Extensions/
OnePasswordSafari.bundle"

And it pulls up pages for a phone directory lookup service. Phone Valet does not have any preference that'll do that.

Could it be 1Password? I'm using Leopard.

Tom

[al Xilef]

Can't remove IPassword icon in dock

[Don Reukema]

I have Leopard on a MacBook Pro and iMac Intel. I have been using screen sharing without any problem until installing the last two versions of 1Password. (Not saying this is the cause, just pointing it out). I repaired permissions and screen sharing worked for a short period. I can no access the machines. I keep trying to repair permissions but I get errors:

ACL found but not expected on "System/Library/User Template/English.lproj/Sites".
Warning: SUID file "System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/MacOS/ARDAgent" has been modified and will not be repaired.

Do you see a possible connection with my problem and 1Password?
Thanks, I have been using 1Password and it is a great product.
Don Reukema

[Bill Frank]

How do I sync with .Mac account? I looked in the Help but it looks different than the 1password version 2.5.5 that I have. I see nowhere in the Preferences - keychain for syncing to .Mac. Does this have to do with the type of license I have for 1password?

[David A Teare]

@Bill: You can find the "Edit Keychain Settings" in the Preferences, under the Keychain panel. You can also get there through Keychain Access.

Sorry for the outdated docs. We're working on revamping the web site and User Guide.

[Chris Bartley]

I just upgraded to version 2.5.6.BETA-2 (build 5743) and noticed that the Edit button no longer does anything. I don't know if it's related, but I see several instances of the following messages in the Console:

11/18/07 8:13:53 AM 1Password[988] line number: 2
11/18/07 8:13:53 AM 1Password[988] .sdef error: (null)

Thanks!

[Bill Draves]

After booting my iMac with Leopard installed 2 days ago, my first attempt to use 1passwrd did not work. This is what happened: 1) Using Safari, I clicked on the Bookmarks Bar to open the web site; 2) after the web site was on the screen, I clicked in the ip icon; 3) I selected the restore option and 1Passwrd put the log on id and password into place correctly; 4) but after a few seconds the log on and password disappeared. The web page would not open. A retry and an attempt to click on the log on button before the information disappeared was not successful -- it disappeared anyway and the web page did not open. However, navigating to another web page and using 1Passwrd WAS successful. Only problem appears to be the initial attempt to use 1Passwrd. Help!

[Charlie Trexler]

This is what I get when I went to fill my identity.
I Have 10.5.1 OS
I am running Version 2.5.6.BETA-6 (build 5763) 1 Password.
iMac Intel dual processor
X2 gig memory

Chuck

[Bob Dain]

1Password never loads on initial launch on my MacBook Pro and Leopard. But, it always launches okay when I respond to the invite to relaunch. Seen this before?

[jr]

Dear Harry or others... HELP! I am having the same issue. Every day I need to fill out online forms and was doing them automatically before 1password, just by pressing the tab button. This is essential for me! I am so disappointed and frantic as this is slowing me down. I'd like to know how to fix this or if someone can tell me how to uninstall the program off of my safari. Can someone please help us. AS I said... I could auto fill an entire form by beginning to enter my name and press tab and my address phone and anything else would be entirely filled out and now that I have installed 1password I have to go line by line! :(

Thank you. If you have the secret then bless you!

jr

[Don McFarland]

I just upgraded to most recent version. Received message Safari had been modified -- it had not. Master Password to 1password no longer works. HELP!!!

[Cliff Maddox]

I use 1Password on both my Powerbook and my PowerMac G5. Since I upgraded to Version 2.5.6 (build 5819 I receive an error each time I open Safari. The error reads; "The Safari code signature cannot be verified". I used Pacifist to replace and repair my Safari from my Leopard install disks. I don't know where to take this issue from here. The error message goes on to describe Keychain errors that may occur. Can you give me a clue on how to proceed?
Sincerely,
Cliff Maddos

[Kenneth V Herndon]

I am having the same trouble in Safari and Firefox as Harry. Any solution?
Harry Woloson:

I have recently install the new Leopard os form Apple. It seems that 1P fails to fill in a lot of blanks on my forms.

I don't know why , but I almost always have to manually fill in basic info like, state, some credit card info, etc, etc.

Please advise.

Harry

Posted | November 1, 2007 5:41 PM

[Dave Teare]

Sorry for the late reply everyone; I have been on vacation for the last few weeks.

@Chris: Fixed in the final 2.5.6 release.

@Bill: Does this happen in 2.5.6? If so, please send us a Troubleshooting report.

@Charlie: Fixed in the final 2.5.6 release.

@Bob: It seems the OS X Keychain is not fully initialized during the login phase. You should remove 1Password from your login items list. Luckily you can still use the 1Password browser extensions even if the main 1Password application is not started.

@JR: From the problem you describe below it sounds like you used to use Safari's AutoFill to automate the entry of web forms. You can do this with 1Password by selecting the Use Identity menu, and selecting one of your predefined identities. You can also continue to use Safari's AutoFill if you want. You can see this article for how to configure these Safari settings: http://1passwd.com/help/501/browser/disable_safari_autofill

@Don, @Cliff: If 1Password is working despite the invalid code signature, you can simply disregard the warning. We changed how the Safari Code Signature testing works in the latest Beta version of 1Password. If you upgrade to the latest 1Password beta, this should solve your problem. You can enable Betas in the 1Password > Preferences > Update window, and then click "Check Now".

@Kenneth: The automated form filler in 1Password has a certain set of rules that it follows to fill in web pages. On many pages we fill in most fields, but depending on how the web site is designed the algorithm may have problems. Could you share a few sites that you had troubles with so we can test them and try to improve the algorithm?

[Ruth McClain]

I just got a new iMac, installed Leopard next as did not come installed, and then used the migration asst. from my 2 yrs old iMac G5 running the latest from Tiger. None of my 1Password data is on the new machine, and it says the version is 1.0; on old iMac, is 2.5.3.

How can I retrieve my passwords, and update, from teh old machine.

Thank you.

[David A Teare]

@Ruth: You need to copy your keychain file from your old machine. If you were using 2.5 then the file name is "1Password.keychain" and can be found here:

/Users/your-user-id/Library/Keychains/1Password.keychain

If you were using 2.4 or a previous version, the file name is "1Passwd.keychain" and is located in the same folder.

Once you have your data copied over, install the latest version of 1Password by downloading it from here:

http://agilewebsolutions.com/downloads

[Harald Schubert]

Hi there,

I am having serious issues with the 1password input manager under leopard. It so happens that in the Address Book I just cannot edit address book details since 1password will add weird text to everything I type. Please read http://discussions.apple.com/thread.jspa?threadID=1289232 for an explanation of the issue.

Any help is appreciated!!

[David A Teare]

@Harald: 1Password does use an Input Manager, but I doubt it is the cause of the issue in Address Book. The link you referenced was discussing a problem with a specific Input Manager, not all Input Managers in general.

You can quickly test this thesis by removing the 1Password Input Manager folder (move it to the Trash) and then restart Address Book and see if the problem persists.

[Kim Barley]

I JUST PURCHASED A IMAC AND 1PASSWORD. I WOULD LIKE TO MIGRATE MY ROBOFORM PASSWORDS FROM MY DELL PC BUT NOT ABLE TO ACCOMPLISH. HOW DO I DO IT?

[David A Teare]

@Kim: You can import RoboForm data into 1Password by following the steps described in this document:

http://1password.com/help/405/import/roboform

[Frederic B.]

hello
i use the trial version since yesterday. The installation went fine on my g5 but when i tried to sync with my laptop g4, everything went wrong, i have an error message on Safari: tem information cannot be displayed. Error: Failed to decrypt object (-2147415734): mac.com/3A9FBEB9211E490E8846BAD70ADDE394 If it happens repeatedly, please restart your Mac in Safe Mode (press and hold Shift key at startup) and then run Help > Troubleshooting > Rebuild Keychain in 1Password
I tried, did not work.
I am disappointed.
Best

[Howard Grant]

I have recently subscribed to screencasts online and was watching a tutorial on I password. The interface is very different on his app to mine (he has different symbols for different search engines).
In his identities section he has boxes for edit, rename and duplicate and the box underneath has name, internet,address, phone and credit card so you can do everything from the same box. So there is no wallet section. So what is the difference between his app and mine
Look forward to hearing from you soon
Regs Howard Grant

[Richard Bruning]

Installed Leopard on my G5 iMac a few weeks ago and since then 1Password doesn't show up in Safari or FireFox (only two browsers i use). Was working fine in both before sys upgrade and are now on my Intel MacBook. Right after I installed 10.5 I changed the style of 1P icons for the browsers to use. Not sure they were missing before that or not. Am on the most recent version of 1P (as usual). They're definitely turned on in the 1p Prefs. Can you help?

[David A Teare]

@Frederic: Did you sync with .Mac? I am assuming so, and this document will help explain what is happening:

http://kb.agilefolks.com/public:onepassword:syncdotmac

@Howard: Don's original screencast was recorded back in 2006, and 1Password changed a lot since then. The concepts explained in Don's video are still applicable however. Don recorded a new screencast in December 2007 which has the new interface, but only covers the new features.

@Richard: Make sure you are using the latest version of 1Password as our Leopard support was finalized in the 2.5.x versions.

[James Donaldson]

I changed my default browser to Firefox 2.0.0.11 to get more experience with it.
I went to a web site which will accept the Restore File in Safari, but will not accept same from Firefox. I did the Remove All for extensions. I added Safari, Camino, and Firefox, then closed the window, logged out, and came back, to have it do the same thing.
I am running Leopard v10.5.1.

Thank you for any information. H.

[kerry moses]

i'm 3 months into my new imac. i use robo form on my windows based pc's...and it works as advertised. i recently purchased 1password and thought i had it configured correctly, but its not auto filling web forms. i'm not sure if i upgraded to leopard before installing 1password or vice versa. Actually i'm not even sure if this matters, you tell me. I do know that everytime i attempt to unravel this issue, it feels like i'm the one that's getting unraveled. Am i experiencing post trumatic windows withdrawal syndrome(PTWWS) ? HELP!!!!!!

[Robert]

my 1password doesn't work at all. none of my webforms on either firefox or safari load...any help? this is really frustrating. Thank you :)

[grace Vance]

i recently updated my 1 password to be Leopard compatible. however, I seem to have lost all my passwords now! I see the username, but NO password reminder questions and NO passwords. Help.

[David A Teare]

Sorry for the late replies; we just returned from Macworld and it's taken a while to recover. Blog comments are not monitored by the extended CS team; for faster responses email the support team.

Now for some answers:

@James: It sounds like you did everything correctly. As a test, I recommend creating a fresh Firefox profile to see if that works. Here's how:

http://agilefolks.com/s/58c34faf2

@Kerry: I'm not following you 100%. I'll email you off list.

@Robert: It is unclear if 1Password is not loading into the browser, or if it is loaded and is not autofilling. I suspect you are expecting 1Passwd to fill the page automatically when it loads, like Safari's autofill does. Safari has recently got into trouble with this approach because criminals found a way to steal your passwords when autofill is enabled. We therefore decided not to use this technique and rely on using the Restore Form menu or the CMD-\ hotkey to fill the form. Recently we have discovered a way to do Autofill in a secure way, and will be adding it to 1Passwd in the future.

@Grace: When upgrading to Leopard you need to make sure you bring your keychain file along with you:

/Users/your-user-id/Library/Keychains/1Password.keychain

Send us a diagnostics report and we can review your keychain file situation and help more. To send us a report, select Help > Troubleshooting > Send Diagnostics from the main 1Password application. Be sure to include the description you gave below in the problem description so that we can "connect the dots".

[Gus Blank]

I am on a brand new I Mac with Dual Core and can not get ipassword to open. It installs alright but when I opeen it the first page is greyed out. It appears I have wasted $29.95.

[David A Teare]

@Gus: No you didn't waste any money, you'll love this once you're rolling :)

The Welcome screen is in need of a bit more love as it is still not 100% intuitive. The first step you must do is create a Keychain so 1Password has a place to store your data. Clicking the second button will do that for you.

[ARTHUR]

SAME Problem as:
Kim Barley:

I JUST PURCHASED A IMAC AND 1PASSWORD. I WOULD LIKE TO MIGRATE MY ROBOFORM PASSWORDS FROM MY DELL PC BUT NOT ABLE TO ACCOMPLISH. HOW DO I DO IT?

Posted by Kim Barley | December 29, 2007 3:23 PM
screenshots dont match! at import assistant there is a step 3:Select and verify file encoding. menu box choices:unicode, mac os roman ,etc don't work. what next

[David A Teare]

@Arthur: you can choose each encoding and look at the data in the lower pane of the window and see if your data is appearing "correctly". Once you see your data appear fine, that is a good encoding and you can move on to the next step.

[Tom Anderson]

Not getting icon in Safari - Leopard 10.5.2. Latest 1Password.

Used to have the icon - removed the application and tried a new installation.

Used the prefs panel to remove and install. Still no success.

[David A Teare]

@Tom: There are several configuration issues that could cause the icon to not appear.

If you send us a diagnostics report we can figure it out which one is the cause and help more. To send us a report, select Help > Troubleshooting > Send Diagnostics from the main 1Password application. Be sure to include the description you gave above in the problem description so that we can "connect the dots".

[Steve Holtz]

Good Morning.

I LOVE this product. But . . . (ain't there always?) I'm getting an error -61 message. It's asking if I want to save info but after I confirm then I get the message and data is not saved.

[Robert Surtees]

The 1Password icon doesn't appear in the latest Safari browser that I just installed. It has version "Version 3.1 (5525.9)". I noticed that this was outside the range that is supported and am wondering if it is likely to be fixed soon?

[Robert]

This is my first comment so I hope it is Appproved.I have been working with other regular versions of 1password for 30 days with no probem on Firefox 2.5 only, would no install on camino or Safaril. Well After reading forums I had faith in you guys, finally bought the product yesterday for 30 dollars, and I installed latest Beta for my leopard. Well all toolbars installed but 1password would not work. I spent hours rebuilding the keychan, first aid whatever. Exhausted, finally installed latest stable build 2.5.11 and WOW every browser toolbar installed and works perfectly, I am saving the archive incase a new update comes, and I have to go backwards. I hope thats last of my problems, any suggestions would be helpful so I do not run into more.thanks:)

[Charlie Walker]

Every time I reboot I get the following error with 1password :

NSInternalInconsistencyException

Invalid parameter not satisfying : [selfcanBecomeMainWindow]

After the error, 1Password crashes. Anyone know what I need to do to fix this?

-Charlie
charliekwalker@gmail.com

[bill cernok]

not syncing to my iphone?

[m.t.]

Just updated Safari to 3.1 on my mac, and 1 password no longer works or seems to be installed... any one else having this problem?

[Dave Teare]

@m.t.: 1Password 2.5.12 supports Safari 3.1. You can upgrade to the beta to use this right away, or wait until later tonight when we will publish the official 2.5.12 release.

[Matt]

1Password never fills in my phone number even though my phone number is included in my identity. Any way to correct this?

[David A Teare]

@Matt: The phone number filling needs a lot of work. We have wanted to fix this for a while but have had a lot of other competing priorities. Sorry about that; we will get this fixed though!

[Rick Fay]

Downloaded 1Password to my iMac24 running 10.5.4 double click to start it but then nothing. no start up screen. no assistance, no response from any items in the menu bar.

?????? suggestions??